Terms of service

Terms of Service

Last updated: March 7, 2025

Welcome to Tangled Trails Gear (“Tangled Trails Gear,” “we,” “us,” or “our”). These Terms of Service (“Terms”) govern your access to and use of our website at https://tangledtrailsgear.com and any related services (collectively, the “Site”).

By accessing or using the Site, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, do not use the Site.

1. Eligibility

You must be at least 18 years old (or the age of majority in your jurisdiction) to use our Site or make purchases. By using the Site, you represent and warrant that you meet this requirement and are legally able to enter into a binding contract.

2. Account Registration

You may be required to create an account to access certain features (such as order history or wish lists).

You agree to:

  • Provide accurate, current, and complete information.
  • Keep your login details secure.
  • Be responsible for all activity under your account.
  • Notify us immediately of any unauthorized use of your account.

We reserve the right to suspend or terminate any account at our discretion, including for violation of these Terms.

3. Orders and Payment

3.1 Product Availability and Descriptions

All products listed on the Site are subject to availability. We may limit quantities or discontinue items at any time.

We strive to display product colors, images, and descriptions accurately, but we cannot guarantee your device’s display will be accurate. Minor differences between the product images and the actual product may occur.

3.2 Pricing

All prices are listed in [your store currency] and are subject to change without notice.
Prices do not include shipping, taxes, duties, or other fees unless explicitly stated.

3.3 Order Acceptance

Your order is an offer to purchase. We may accept, reject, or cancel an order for any reason, including:

  • Product availability issues
  • Errors in pricing or product information
  • Suspected fraud or unauthorized activity

If we cancel an order after payment, we will refund you the full amount paid for that order.

3.4 Payment Methods

We accept the payment methods listed at checkout (such as major credit cards, digital wallets, etc.). By providing payment information, you represent that you are authorized to use the chosen payment method and authorize us (or our payment processor) to charge the total amount of your order.

4. Shipping, Returns, and Refunds

4.1 Shipping

We will ship your order to the address you provide at checkout. Delivery times are estimates only and not guaranteed. We are not responsible for delays caused by carriers, customs, or events beyond our control.

Risk of loss and title for products pass to you upon delivery to the carrier.

4.2 Returns & Refunds

Our Return & Refund Policy is incorporated into these Terms by reference. By making a purchase, you agree to that policy.
You can review the policy here: Refund Policy.

5. Use of the Site

You agree to use the Site only for lawful purposes and in accordance with these Terms. You will not:

  • Use the Site in any way that violates any applicable law or regulation.
  • Attempt to gain unauthorized access to any part of the Site, other accounts, or systems.
  • Interfere with or disrupt the integrity or performance of the Site.
  • Use any automated means (bots, scrapers, crawlers) to access the Site without our prior written consent.
  • Upload or transmit any viruses, malware, or other harmful code.
  • Use the Site for any fraudulent, misleading, or abusive activity.

We may monitor use of the Site and may remove or disable access to any content or user account that we believe violates these Terms.

6. Intellectual Property

All content on the Site—including text, graphics, logos, images, product designs, videos, icons, and software—is owned by or licensed to Tangled Trails Gear and is protected by copyright, trademark, and other laws.

You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the Site for your personal, non-commercial use only.

You may not:

  • Copy, reproduce, modify, distribute, or create derivative works from the Site or its content.
  • Use our trademarks, logos, or brand elements without our prior written permission.

7. User Content and Reviews

You may be able to submit content, such as product reviews, photos, or comments (“User Content”).

By submitting User Content, you:

  • Represent that you own or have the necessary rights to the content.
  • Grant Tangled Trails Gear a worldwide, royalty-free, perpetual, irrevocable, non-exclusive license to use, reproduce, modify, publish, translate, create derivative works from, distribute, and display such content in any media for marketing, promotional, or other lawful purposes.
  • Agree that your User Content will not be unlawful, defamatory, obscene, harassing, hateful, infringing, or otherwise objectionable.

We may edit, remove, or refuse to post any User Content at our sole discretion.

8. Third-Party Links and Services

The Site may contain links to third-party websites or services that are not owned or controlled by Tangled Trails Gear. We are not responsible for the content, policies, or practices of those third parties.

Your use of third-party sites and services is at your own risk and subject to their terms and policies.

9. Disclaimer of Warranties

To the fullest extent permitted by law:

  • The Site and all products, services, and content are provided “as is” and “as available,” without any warranties of any kind, express or implied.
  • We do not guarantee that the Site will be uninterrupted, error-free, secure, or free of viruses or other harmful components.
  • We disclaim all warranties, including any implied warranties of merchantability, fitness for a particular purpose, title, and non‑infringement.

Any use of products purchased through the Site is at your own risk. Always follow product instructions, warnings, and recommendations.

10. Limitation of Liability

To the fullest extent permitted by law:

  • Tangled Trails Gear and its owners, employees, agents, and affiliates will not be liable for any indirect, incidental, consequential, special, punitive, or exemplary damages, including lost profits, lost data, or business interruption arising out of or related to your use of the Site or products purchased, even if we have been advised of the possibility of such damages.
  • Our total aggregate liability for any claims arising out of or related to these Terms, the Site, or any purchase will not exceed the amount you paid to us for the product or service giving rise to the claim.

Some jurisdictions do not allow certain limitations or exclusions of liability, so some of the above may not apply to you.

11. Indemnification

You agree to indemnify, defend, and hold harmless Tangled Trails Gear and its owners, employees, agents, and affiliates from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys’ fees) arising out of or related to:

  • Your use of the Site or products;
  • Your violation of these Terms or any applicable law; or
  • Your violation of any rights of another person or entity.

12. Changes to the Site and Terms

We may update, modify, or discontinue any part of the Site at any time without notice.

We may also update these Terms from time to time. When we do, we will revise the “Last updated” date at the top of this page. Your continued use of the Site after changes are posted constitutes your acceptance of the revised Terms.

13. Privacy

Your use of the Site is also governed by our Privacy Policy, which explains how we collect, use, and protect your information.
Please review it here: Privacy Policy.

14. Governing Law and Dispute Resolution

These Terms and your use of the Site will be governed by and construed in accordance with the laws of the State of [Your State], without regard to its conflict of law principles.

Any dispute arising out of or relating to these Terms or the Site will be subject to the exclusive jurisdiction of the state and federal courts located in El Paso County, Colorado, and you consent to the personal jurisdiction of such courts.

15. Severability

If any provision of these Terms is found to be invalid or unenforceable, that provision will be enforced to the maximum extent permissible and the remaining provisions will remain in full force and effect.

16. Entire Agreement

These Terms, together with our Privacy Policy and any additional terms or policies referenced herein, constitute the entire agreement between you and Tangled Trails Gear regarding your use of the Site and supersede all prior or contemporaneous communications.

17. Contact Us

If you have any questions about these Terms, you can contact us at:

Business name: Tangled Trails Outdoor Gear LLC
Website: https://tangledtrailsgear.com
Email: customerservice@tangledtrailsgear.com