Contact information
Contact Us
Got a question about your order, our gear, or just want to say hi? We’re here to help.
You can reach the Tangled Trails Outdoor Gear team using any of the options below.
For order questions, returns, shipping, or general support, email us at:
customerservice@tangledtrailsgear.com
Please include your order number (if you have one) so we can help you faster.
Response Time
We aim to respond to all messages within 1–2 business days.
During peak seasons or holidays, it may take a little longer, but we’ll get back to you as soon as we can.
Common Topics We Can Help With
- Order status and tracking
- Returns, exchanges, and refunds
- Product questions (fit, materials, sizing, etc.)
- Issues with your order (wrong item, damaged in transit)
- Wholesale or partnership inquiries
Mailing Address
If you’d like to send something by mail (such as a return, with authorization), please contact us first at customerservice@tangledtrailsgear.com and we’ll provide the correct return address and instructions.